Please indicate your overall satisfaction with the following aspects of the Regional Courier Departments transportation/delivery services.

Name:
Title:
Department:
Location:
 
    1. Please rate how satisfied you are with the on-time performance of the Regional Courier Service.
Very Satisfied
    Satisfied
    Somewhat Satisfied
    Not Satisfied
    2. How satisfied are you with the Regional Couriers accuracy of delivered items?
Very Satisfied
    Satisfied
    Somewhat Satisfied
    Not Satisfied
    3. How satisfied are you with the Regional Couriers ability to track/locate items or packages?
Very Satisfied
    Satisfied
    Somewhat Satisfied
    Not Satisfied
    4. Please rate how satisfied you are with the display of professionalism and helpfulness displayed by the Regional Courier drivers.
Very Satisfied
    Satisfied
    Somewhat Satisfied
    Not Satisfied
     5. How satisfied are you with the clarity of information and with the level of communication from the Regional Couriers Department?
Very Satisfied
     Satisfied
     Somewhat Satisfied
     Not Satisfied
     6. How Satisfied are you with the responsiveness of the Regional Courier Department regarding services being provided to your area?
Very Satisfied
     Satisfied
     Somewhat Satisfied
     Not Satisfied
     7. Please rate how satisfied you are with the accessibility of the Regional Courier staff in resolving service issues in your area.
Very Satisfied
     Satisfied
     Somewhat Satisfied
     Not Satisfied
     8. Please rate the overall quality of service currently being provide to you by the Regional Courier Department. Excellent
     Good
     Fair
     Poor
 
In what areas do you feel the Regional Courier Department can make improvements?
We welcome any suggestions or comments.

 
 


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Administration Only

Kaiser Permanente Regional Couriers
11666 Sherman Way, North Hollywood 91605
Tie Line: 8-397   Phone: 818.503.6900   Fax: 818.503.6911